Regulations

83,000 Selected Plans in Week 9

By Robert Sheen | January 07, 2016

83,000.jpgMore than 83,000 consumers selected Affordable Care Act health care plans through the Healthcare.gov online marketplace during the ninth week of open enrollment, according to the “weekly snapshot report” issued by the Department of Health and Human Services. The enrollment period ends Jan. 31.

The volume for the week of Dec. 27 to Jan. 2 was down sharply from the nearly 275,000 who selected insurance plans during the eighth week of open enrollment. The total for the nine weeks was 8.6 million, HHS reported.

The site had 1.9 million visitors in Week 9, up from the 1.3 million visitors the prior week. The Spanish-language site had more than 98,000 visitors, compared to 155,000 the week before.

Just over 197,000 consumers submitted applications during the week, down from the 405,000 who applied in the previous week.

More than 366,000 visitors used the “window shopping” feature on Healthcare.gov, along with about 98,000 on CuidadoDeSalud.gov. The comparable figures for the prior week were nearly 588,000 visitors for Healthcare.gov and 21,000 for CuidadoDeSalud.gov.

For English-speaking consumers, phone calls to the HHS call center totaled about 677,000, down from about 491,000 the prior week. The average hold time was two minutes and 3 seconds, compared to just 45 seconds in Week Eight.

Calls to Spanish-speaking representatives totaled about 44,600, up from the prior week’s 31,000. Average wait times were about nine seconds, compared to six seconds a week earlier.

Since Open Enrollment began on November 1, HHS noted, more than 8.6 million consumers have signed up for health coverage through HealthCare.gov or allowed their coverage to renew automatically. Including dependents, applications have been submitted for more than 10.8 million Americans.

Individual plan selections for the states using the HealthCare.gov platform include:

Week 9 Cumulative
Nov 1 – Jan 2
Alabama 177,158
Alaska 21,645
Arizona 172,955
Arkansas 65,899
Delaware 26,528
Florida 1,569,551
Georgia 517,715
Hawaii 11,591
Illinois 348,346
Indiana 182,348
Iowa 49,595
Kansas 87,994
Louisiana 189,169
Maine 78,377
Michigan 324,359
Mississippi 95,399
Missouri 258,696
Montana 55,552
Nebraska 79,500
Nevada 76,368
New Hampshire 50,876
New Jersey 260,323
New Mexico 47,649
North Carolina 558,892
North Dakota 19,857
Ohio 225,207
Oklahoma 130,256
Oregon 133,776
Pennsylvania 412,914
South Carolina 199,385
South Dakota 22,967
Tennessee 236,021
Texas 1,108,935
Utah 151,058
Virginia 387,470
West Virginia 34,594
Wisconsin 218,394
Wyoming 20,913

Posted in Act, Affordable Care Act, Department and Human Services, Healthcare, Open, Regulations

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