The online was used by 534,778 consumers to select during the second open , according to the “weekly snapshot report” issued by the Department and Human Services.
Total selections for the first two weeks were 1,077,786, HHS reported. For both weeks, about one third those selecting the federal were new insureds, while two thirds were renewing their .
More than 2.61 million users visited the website in the second , compared to 3.18 million the prior . these, just under 0,000 submitted applications for , compared to 1.15 million in the first .
The Spanish-language CuidadoDeSalud.gov site had nearly 53,000 visitors, compared to over 66,000 the prior .
About 768,000 used the “window shopping” feature , along with 11,742 on CuidadoDeSalud.gov. The comparable figures for the prior were 1.15 million for and 58,876 for CuidadoDeSalud.gov.
Phone calls to the HHS call center totaled nearly 766,000, with an average wait 2 minutes and 57 seconds, for English-speaking consumers. This compares to more than 741,000 calls, with a wait 4 minutes and 38 seconds, the prior . Calls to Spanish-speaking representatives totaled 50,195, down from the prior ’s 52,023, with average wait times for both weeks just 11 seconds.
HHS noted that the Thanksgiving holiday fell during the second last year’s Open , making comparisons with 2015 figures difficult.